SMSEagle Support Vertragsverlängerung über 2 Jahre

160,00 

Support Vertragsverlängerung über 2 Jahre

4070

SMSEagle Support Vertragsverlängerung über 2 Jahre

Basic SLA: 5×9 Business Day*
Software updates Yes
Web support Yes
Email support Yes
Telephone support Yes
Remote connection support Yes
Access to Support Center Knowledgebase Yes
Commited Response time to Priority-1 issues** 2H
Commited Response time to Priority-2 issues** 8H
Commited Response time to Priority-3 issues** 24H

*Business Day hours

Our business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.

**Priority Levels

The priority level of the submitted ticket is used to determine the response time guarantee.

PRIORITY -1: BUSINESS CRITICAL
Represents a device completely not usable or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.

PRIORITY-2: DEGRADED USABILITY
Includes intermittent issues with devices stability and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.

PRIORITY-3: GENERAL ISSUE
Includes product questions, feature requests and development issues.